This Policy is an integral part of the Terms of Service and describes the refund procedure in more detail. In case of any discrepancy, the Terms of Service prevail.
1. General provisions
Money is refunded through the same payment provider and to the same card or account that was used for payment. Another refund method is possible only if the original one is unavailable for reasons beyond the Operator's control.
2. Tokens
Tokens are not refundable. A token is neither a monetary unit nor an account balance: it is charged at the moment an action is performed, and at that same moment the Operator pays a third-party provider for that action. These costs cannot be recovered, whether or not the User was satisfied with the result.
Purchased tokens (packs) do not expire. Tokens of the Assistant, Start and Pro plans do not expire, whenever the plan was purchased. Tokens of the Agent and Agent Pro plans are valid until the end of the paid period and for 7 more days, after which they expire; on renewal, unused plan tokens are kept. Unused tokens are not compensated in money.
The cost of each action is shown to the User BEFORE it starts, and all spending is visible in the Telegram bot and in the account, with the date and price of every charge. This is so that the decision to spend is made before the spending, not after.
3. Subscription
A subscription is paid for the whole period. If the User stops using the services in the middle of a paid period, the price is not recalculated: access remains until the end of the period, after which the subscription ends.
The Agent and Agent Pro plans do not renew automatically: the next period is paid for only if the User decides so. When switching from Agent to Agent Pro, the unused part of the paid period is credited toward the price of the new plan.
4. When money is refunded
A full refund is made if the service was not provided through the Operator's fault:
- the payment went through, but access to the Service was not provided;
- an action was not performed because of a failure on our side — in this case the tokens charged for it are restored to the User's balance (for a video that was not produced, automatically);
- money was charged twice or by mistake;
- a subscription was renewed after the User had turned off automatic renewal;
- the Operator stops providing the services — the price of the paid but not yet started period is refunded.
To restore tokens after a failure, just write to support@ariflame.com: this is done on our side and does not involve money.
5. How to submit a request
Write to support@ariflame.com from the email address linked to your account, or from the Telegram account used to purchase the subscription. Include your Telegram username, the date and amount of the payment, and the reason for the refund.
Requests are considered within 10 business days. The time it takes for the money to arrive depends on the bank and is usually 3 to 30 days.
6. When no refund is made
- tokens were used and the result did not satisfy the User;
- plan tokens expired (the end of the period plus 7 days);
- the User stopped using the services in the middle of a paid period;
- more than three years have passed since the payment.
7. Consumer rights
Nothing in this Policy limits the rights that a User who is a consumer has under mandatory consumer protection law. In particular, a consumer User may withdraw from the agreement at any time, subject to paying the costs actually incurred by the Operator. In case of conflict, the law applies.